HOW WE COLLECT THE INFORMATION
Freefly collects both personal information and non-personal information that you provide to us. Freefly may obtain information from you through: (i) account registration and administration of your account through the Freefly website, online store and/or forum; (ii) online, email or telephone purchases; (iii) customer service and technical support; (iv) newsletter subscriptions; (v) navigational information about where visitors go on our website; (vi) contest registration and prize acceptance; (vii) registering your Freefly products; (viii) providing updates to you about your Freefly products; (ix) access to Freefly products or services on social networks or third party services; and (x) other uses of the Services where personal information is requested for use and or/participation. This information may be collected by Freefly or by service providers retained by Freefly and obligated to maintain your personal information in a confidential manner.
INFORMATION WE COLLECT
The types of personal and non-personal information collected will depend upon the activity and may include your full name, email address, phone number, address, credit card information, professional title, birth date, or product serial number. Freefly contest winners may be required to provide their social security number and other information for tax purposes, which will only be used for prize fulfillment purposes.
When you use Freefly’s Services that connect to the internet, we may collect certain information as described below for such purposes as providing and improving our products and software services, tracking usage, troubleshooting bugs, providing content for referring traffic sources and improving overall performance of the Services. Such information may include IP address, browser type, profile information, preferences, aggregate user data, technical session information, information about your computer, hardware, software, or mobile device, including a device identifier, demographic information including gender, zip code and age, and navigational data. User IP addresses are recorded for security and monitoring purposes. If you arrived at our website via a link from another webpage, we may receive aggregate or otherwise anonymous statistical information about your visit to our site. We monitor visitor site usage and traffic patterns to help us develop the design and layout of the site, and to improve the content of our website to better match the interests of our website visitors.
HOW WE USE THE INFORMATION
Freefly may use non-personal information to improve performance of our Services, to understand how anonymous users interact with our website after seeing Freefly advertisements, to identify and retarget advertisements to past website visitors, and to optimize the performance of our advertising campaigns.
Freefly may use both non-personal information and personal information to enable the purchase and fulfillment of Freefly products and services, and to improve the overall Freefly customer and product experience.
We will primarily use your personal information to provide products and services to you, for example:
- To fulfill your order and follow-up with customer satisfaction emails. The information we ask for when you order online is used to complete the order, confirm the order and to confirm shipment of the order.
- To provide customer service and technical support and manage your account.
- To send you information about products, offers and news we think could interest you. We only send you this if you have opted-in to receive such notifications.
- To administer a giveaway, promotion, survey or other site feature and to provide you with the relevant products or services.
- To send service-related announcements when necessary to do so. Generally, you may not opt-out of these communications, which are not promotional in nature.
- To analyze visits to our website and learn about the interests of our visitors in the aggregate and to better understand your personal interests and needs, so we can improve our products and services.
SHARING INFORMATION WITH THIRD PARTIES
Freefly does not share, sell, or rent to other third parties for their own promotional purposes any personal information you provide to us, and will only share personal Information as outlined below or with your consent.
THIRD PARTY WEBSITES
HOW WE PROTECT YOUR INFORMATION
The security of your personal information is important to us. We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information. We use industry standard SSL (Secure Sockets Layer) encryption during the order check-out process to protect the confidentiality of your personal information. Despite our best efforts, however, no security measures are completely impenetrable.
Freefly’s Services are intended for general audiences and not for children under the age of 14. If you are under 14, you should visit the Freefly website and forum only with the involvement of a parent or legal guardian. We do not knowingly collect personal information from children under the age of 14, and if we become aware of such collection, we will take reasonable steps to delete such information as soon as practicable.
CORRECTING / UPDATING OR REMOVING INFORMATION
Freefly users may modify or remove any of their personal information collected by Freefly at any time by logging into their account. Users may also email us to correct or change any information by contacting Customer Support at email@example.com.
OPT OUT / UNSUBSCRIBE
If you no longer wish to receive our newsletter and other communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at firstname.lastname@example.org. If you want to opt-out from receiving communications from any this party that is not our agent or service provider, please contact that third party directly.
FREEFLY CONTACT INFORMATION
UPDATES TO PRIVACY INFORMATION